FAQs About Wunovia
Welcome to Wunovia!
Our mission is simple: to help you create a home you love coming back to. Whether you're looking for softer lighting, a decorative touch, or a new way to make your space feel more welcoming, we're here to help you choose.
Here you'll find answers to the most common questions about our shop, our products, orders, shipping, and returns.
If you need further help, our team is available at contact@wunovia.com.
1. About Wunovia
What is Wunovia?
Wunovia is about helping you create a space you love coming home to. Founded by T. Wamba, the shop brings together products chosen for their design, their usefulness, and the atmosphere they bring to everyday life.
Our philosophy is simple: a home is also built through the little details.
What is Wunovia's story?
It all started with a Canadian winter. The days were getting shorter, and the harsh ceiling light made our founder's new apartment feel cold and unwelcoming. There was no need to renovate: a simple lamp with a soft light changed everything. The room became calmer, and coming home became a small reward at the end of the day.
From that experience, Wunovia was born, with the desire to offer a thoughtful selection of products that add to everyday comfort.
Why did you start with ambient lighting?
Because that's where we saw the difference for ourselves. A warm light can transform the atmosphere of a room in seconds. We're building the collection with care, one product at a time.
How do you choose your products?
Every product has to answer one question: can it make someone's space a little more enjoyable?
We favour items that combine design, usefulness, and how they feel in everyday life. Our collection grows gradually: our goal isn't to offer more and more items, but to build a cohesive, carefully chosen selection.
Who are Wunovia products for?
For anyone who wants to personalize their home and feel good in it. Whether you're setting up your first apartment, looking to improve your relaxation corner, or searching for a housewarming gift idea, you can find inspiration in our collection.
2. Choosing Ambient Lighting
Why does light have such an effect on a room's atmosphere?
Light shapes how we perceive a space and how we feel. A bright, cold ceiling light often gives an "office" feel, while a soft, warm light invites you to slow down and unwind, especially when night falls early.
What light temperature should I choose for a warm atmosphere?
Go for a warm white light, generally around 2,700 to 3,000 kelvins (K). The lower the value, the warmer and cozier the light.
In which rooms does an ambient lamp make a difference?
Anywhere you want to slow down: the living room, the bedroom, a reading nook, the entryway, or a home office. A single well-placed light source is often enough to transform a corner of a room.
How can I use ambient lighting without renovating?
That's the beauty of it: a table lamp, placed on a console, a bedside table, or in a corner, sets up in seconds. Try turning off the ceiling light in the evening and replacing it with one or two softer sources.
How can I make my home feel more welcoming in winter?
When the sun sets early, artificial light takes centre stage. Rely on several soft light sources at different heights rather than a single powerful ceiling light.
3. Products and Buying Tips
How do I choose the right product for my home?
Start by thinking about the atmosphere you want to create and where you'll use the product. For a reading nook, choose a soft, restful ambiance. For a living room, look for pieces that blend with your existing décor. For a bedroom, think about comfort and the mood you want.
Also take the time to read the descriptions, dimensions, and features of each item before ordering.
How do I know if a product meets my needs?
The product page is the best place to start: features, dimensions, how it works, and how to use it are all listed there. If you're missing important information, write to us at contact@wunovia.com before ordering. We'll do our best to help.
Do Wunovia products suit all decorating styles?
We favour products whose design can fit into different living spaces. Depending on the item, they may suit a contemporary, minimalist, warm, or more classic interior. Check the photos and features of each product to make sure it matches your style.
How do I care for products purchased from Wunovia?
Care methods vary depending on the product and its materials. Follow the instructions provided with the item or listed on its product page. If in doubt, contact us before using a cleaning product that could damage its surface.
4. Orders and Shipping
Is shipping free in Canada?
Yes, standard shipping is free in Canada. If additional fees apply to a product or destination, they are displayed before you finalize your payment. We invite you to review your order summary before confirming.
What are the processing and delivery times?
Orders are processed within 1 to 3 business days. After shipping, most Canadian orders arrive within an estimated 7 to 15 business days.
These timeframes are not guaranteed: weather, carriers, and customs procedures can cause delays. The estimate shown at checkout remains the most accurate reference for your order.
How do I track my order?
Once your order has shipped, we send you a shipping confirmation with tracking information when available. If you don't receive this information or have trouble tracking your package, write to us at contact@wunovia.com.
Why is my order arriving in several packages?
When your order includes several items, they may be shipped separately from different logistics partners. You may therefore receive several packages on different dates, with several tracking numbers, at no additional cost.
If an item seems to be missing, first check the tracking information, then contact us if needed.
What should I do if my order is late?
First, check the latest tracking information. If it doesn't clarify the situation or if the delay seems unusual, write to us at contact@wunovia.com. We will work with the carrier to clarify the situation.
My package shows as delivered, but I haven't received it. What should I do?
First, check the delivery address and the places where the package may have been safely left (neighbours, front hall, building reception). If you still can't find it, contact us with your order number. We will look into the situation with the carrier to help you find a solution.
Can I change or cancel my order after placing it?
Contact us as soon as possible at contact@wunovia.com with your order number and your request. Whether a change is possible depends on the order's processing or shipping status. We'll confirm the available options after checking.
5. Returns, Refunds, and Order Issues
Can I return a product?
Returns are subject to the terms of our Refund and Return Policy. Before sending an item back, review it to check the conditions, timeframes, and procedure to follow.
How do I request a refund?
Eligibility conditions and the steps to follow are detailed in our Refund and Return Policy. If you need help, write to us at contact@wunovia.com with your order number and any information useful for reviewing your request. Each request is reviewed in accordance with the applicable terms.
My product is damaged, lost, or it's the wrong item. What should I do?
We're sorry if your order doesn't meet your expectations. Write to us at contact@wunovia.com with your order number and a description of the problem. Photos help us understand the situation.
We will review your request and work with the carrier and the parties involved to help you find a suitable solution.
6. Tips for Creating a Warmer Home
How can I make a room feel warmer without major renovations?
A few simple adjustments are often enough: lighting suited to the mood you want, comfortable textiles, harmonized colours, and a few decorative objects you truly like. The idea is to create a space that fits your habits and where you enjoy spending time.
How do I create a relaxation corner at home?
First, choose a spot where you like to settle in, even a small one. A comfortable seat, soft lighting, a throw blanket, and a few personal items can be enough to create a reading or relaxation nook. Avoid piling on accessories: the key is to design a place that invites you to slow down.
Do I need a lot of decorative items to make a home feel welcoming?
Not necessarily. A few well-chosen pieces often bring more cohesion than a pile of accessories. Favour objects that have a function, match your décor, or give you a pleasant feeling. At Wunovia, we believe small touches make a real difference.
7. Contact Us
How can I contact Wunovia?
For any question about a product, an order, a delivery, or a return, write to us at contact@wunovia.com. For an order you've already placed, remember to include your order number: it helps us respond more efficiently.
Can I share my suggestions with you?
Gladly. We read the messages we receive and are constantly looking to improve our products, our service, and your shopping experience.
One Last Question?
Didn't find the answer you were looking for? Write to us at contact@wunovia.com. We're here to help.
Thank you for being part of the Wunovia journey.