Shipping policy
We want your Wunovia order to arrive safely and with as little uncertainty as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
2. Delivery Times
For most Canadian orders, estimated delivery is:
7–15 business days after shipment
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, seasonal demand, and other logistical circumstances.
The estimated delivery information available at checkout is the most relevant estimate for your order.
3. Shipping Cost
Standard shipping is currently free on Wunovia orders.
If any additional shipping charge applies to a particular product or destination, it will be clearly displayed before you complete your purchase.
4. Tracking
Once your order has shipped, we will provide tracking information when available.
Tracking information may take a short time to become active after the carrier receives the package.
If your tracking information has not updated for several business days, please contact us and we'll be happy to help.
5. Split Shipments
If your order contains multiple products, they may be shipped separately.
This can happen when products are fulfilled from different warehouses or fulfillment partners.
You may therefore receive more than one tracking number and more than one package.
You will not be charged an additional shipping fee because your order is shipped in multiple packages.
6. Delays
Occasionally, deliveries may take longer than the estimated timeframe because of circumstances outside our reasonable control, including:
- Customs processing
- Severe weather
- Carrier delays
- Peak shopping periods
- High shipping volumes
- Unexpected logistical disruptions
If your order appears to be significantly delayed, please contact us at:
We'll do our best to help locate your package and resolve the situation.
7. Customs, Duties and Import Charges
For orders shipped internationally, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination and applicable laws.
If such charges may apply to your order, we will provide the information available to us before purchase where reasonably possible.
Any charges imposed by customs authorities or other government agencies are separate from Wunovia's standard shipping charge.
Customers are responsible for complying with the import requirements applicable to their destination.
8. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you realize that you entered an incorrect address, contact us as soon as possible at:
We will do our best to correct the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.
9. Lost or Damaged Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact us.
We'll review the tracking information and work with the carrier or fulfillment partner to determine the appropriate next step.
If your product arrives damaged or defective, please see our Refund & Returns Policy.
10. Contact Us
Questions about your delivery?
We're happy to help.
Email: contact@wunovia.com
Website: https://wunovia.com