Refund policy
At Wunovia, we want you to feel confident when you shop with us. If something isn't right with your order, please contact us and we'll do our best to make things right.
1. Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging when reasonably possible
- Include your order number or other proof of purchase
You do not need to provide a reason for your return.
To start a return, please contact us at:
Please do not send an item back before contacting us. We will provide you with the appropriate return instructions.
2. Return Shipping
For a return because you changed your mind or no longer want the product, the return shipping cost is the customer's responsibility unless otherwise required by applicable law.
If the return is due to a product being defective, damaged, incorrect, or not as described, Wunovia will cover the reasonable return shipping costs.
3. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
- Significantly different from the product description
please contact us at contact@wunovia.com as soon as reasonably possible.
Please include your order number and, when possible, photos or a short video showing the issue. This helps us resolve the problem faster.
Depending on the situation, we may offer:
- A replacement at no additional cost
- A repair where appropriate
- A full refund
- Another reasonable solution
You will not be responsible for return shipping when the problem is caused by a defective, damaged, incorrect, or misrepresented product.
4. Non-Returnable Items
Certain products may not be eligible for return for health, safety, customization, or other legitimate reasons.
These may include:
- Unsealed personal-care or hygiene products
- Personalized or custom-made products
- Gift cards
- Products that are clearly identified as final sale
Any product-specific return restriction will be clearly indicated before purchase.
These restrictions do not limit any rights you may have under applicable consumer-protection laws.
5. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please contact us. Where appropriate, we can help you return the original item and place a new order.
6. Refunds
Once your return has been received and approved, we will process your refund to the original payment method.
We aim to process approved refunds within 5 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have not received your refund after a reasonable period, please contact us at:
7. Your Legal Rights
Nothing in this policy limits or replaces any rights you may have under applicable consumer-protection laws.
Where applicable, statutory rights relating to defective products, cancellations, delivery, refunds, warranties, or other consumer protections continue to apply.
8. Contact Us
We're here to help.
Email: contact@wunovia.com
Website: https://wunovia.com