Terms of service

Welcome to Wunovia.

These Terms of Service explain the terms that apply when you visit our website or purchase products from Wunovia.

By using our website or placing an order, you agree to these Terms.

1. About Wunovia

Wunovia is an online retailer offering home ambience, lighting, and lifestyle products.

We work with third-party suppliers and fulfillment partners for certain products.

2. Products

We do our best to ensure that product descriptions, images, specifications, dimensions, colours, and other information on our website are accurate.

However, slight variations may occur due to screen settings, manufacturing batches, lighting conditions, or supplier variations.

If you have questions about a product before purchasing, please contact us and we'll be happy to help.

3. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

Your order is confirmed once payment has been successfully processed and you receive an order confirmation.

In exceptional circumstances, such as a significant pricing error, inventory issue, or inability to fulfill an order, we may need to cancel an order. If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Prices and Payment

Prices are displayed in the currency shown on the website or at checkout.

The applicable taxes and any applicable shipping charges will be displayed before you complete your purchase.

Payments are processed through secure third-party payment providers.

Wunovia does not store your complete payment-card information.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery times are provided at checkout or in our Shipping Policy.

Because some products are fulfilled through third-party partners and international fulfillment networks, delivery times may vary depending on the destination, carrier, customs processing, inventory availability, weather, and other circumstances.

Once your order has shipped, we will provide tracking information when available.

For complete information about delivery, please see our Shipping Policy.

6. Returns and Refunds

Our Refund & Returns Policy explains when and how products can be returned and how refunds are handled.

Please see our Refund & Returns Policy for complete details.

Nothing in our return policy limits any rights provided by applicable consumer-protection laws.

7. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or significantly different from its description, please contact us.

We will work with you to find an appropriate solution, which may include a replacement, repair, or refund depending on the circumstances.

8. Product Availability

We do our best to maintain accurate inventory information.

If a product becomes unavailable after an order is placed, we will contact you and, where necessary, provide an appropriate refund.

9. Website Use

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You may not attempt to gain unauthorized access to our website, systems, accounts, or customer information.

10. Intellectual Property

The Wunovia name, logo, website design, original text, graphics, photographs, and other original content on our website belong to Wunovia or are used with permission.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Third-Party Services

We may use third-party services for payment processing, shipping, fulfillment, analytics, customer support, and other business functions.

These services may have their own terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Wunovia will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

13. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date on this page.

The Terms applicable to an order are the Terms in effect when the order was placed, except where applicable law requires otherwise.

14. Governing Law

These Terms are governed by the laws applicable to Wunovia and the customer's purchase, subject to any mandatory consumer-protection rights that apply in the customer's jurisdiction.

15. Contact Us

If you have questions about these Terms or your order, please contact us.

Email: contact@wunovia.com
Website: https://wunovia.com