Terms of service

Article 1 - Introduction

Welcome to Wunovia! These Terms of Service (the "Terms") govern your use of our website wunovia.com and your purchases through our online store. By visiting our site or placing an order, you agree to these Terms. Please read them carefully before using our services.

Article 2 - Eligibility

You must be of legal age in your province or territory to make a purchase. By placing an order, you confirm that you are legally authorized to do so.

Article 3 - Products and Orders

Wunovia offers home ambiance, lighting, and lifestyle accessories through a dropshipping model.

All orders are subject to availability and confirmation. Product images and descriptions are provided for guidance only; colors and details may vary slightly due to screen settings or supplier batches. We reserve the right to refuse or cancel any order in the event of an error in product description, pricing, or stock availability.

Article 4 - Pricing and Payment

All prices are displayed in the customer's local currency unless otherwise indicated. Shipping is free on all orders. Payments are processed securely, ensuring the protection of your banking information.

Article 5 - Shipping and Delivery

We work with third-party suppliers and carriers to deliver your products. Estimated delivery times are shown at checkout but are not guaranteed and may vary depending on location and supplier availability. International orders may be subject to customs duties, import taxes, or fees, which are the customer's responsibility.

Article 6 - Returns and Refunds

Our return policy allows customers to request a return within 15 days of receiving their order, provided the items are unused and in their original condition and packaging. Certain products cannot be returned (e.g., unsealed personal care or hygiene products, custom or personalized items, gift cards). Returns must be pre-authorized by contacting us at contact@wunovia.com. Once the return is received and approved, the refund will be issued to the original payment method within 10 to 15 business days.

For full details, including specific rights for customers residing in the European Union, please see our dedicated "Returns Policy" page.

Article 7 - Exchanges

We do not offer direct exchanges. To receive a different item, please return your original order (if eligible) and place a new order.

Article 8 - Damages and Issues

Please inspect your order upon receipt. Contact us immediately at contact@wunovia.com if an item is defective, damaged, or incorrect, so we can resolve the issue quickly.

Article 9 - Intellectual Property

All content on wunovia.com (logos, images, product descriptions, text) is the property of Wunovia or used with permission. You may not copy, reproduce, or use our content without prior written authorization.

Article 10 - Limitation of Liability

Wunovia is not responsible for delays, losses, or damages caused by suppliers, carriers, customs, or other factors beyond our control. To the maximum extent permitted by the laws of Quebec and applicable Canadian federal laws, our liability for any claim is limited to the amount paid for the product concerned.

Article 11 - Governing Law

These Terms are governed by the laws of Quebec and applicable federal laws of Canada. Any dispute will be resolved before the courts located in Quebec, Canada.

Article 12 - Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page along with the "Last updated" date. Continued use of the site means you accept these changes.

Article 13 - Contact Information

For any questions regarding these Terms:

Email: contact@wunovia.com Website: wunovia.com